Terms & Service

Terms of Service – Kilakitukipo.com

Masharti ya Matumizi – Kilakitukipo.com

1. Acceptance of Terms | Kukubali Masharti

By accessing or using Kilakitukipo.com, you agree to these Terms. If you do not agree, do not use the platform.
Kwa kutumia Kilakitukipo.com, unakubali masharti haya. Kama hukubaliani nayo, usitumie huduma hii.

2. About Our Service | Kuhusu Huduma Yetu

Kilakitukipo.com is an eCommerce platform where all products are verified and physically handled before sale.
Kilakitukipo.com ni jukwaa la biashara mtandaoni ambapo bidhaa zote hukaguliwa na kuthibitishwa kabla ya kuuzwa.

3. User Responsibilities | Wajibu wa Mtumiaji

You agree to:

• Provide accurate information
• Use the platform lawfully
• Avoid fraud or misuse

Unakubali:

• Kutoa taarifa sahihi
• Kutumia jukwaa kisheria
• Kuepuka udanganyifu

4. Orders & Payments | Oda na Malipo

• Orders depend on availability
• Payment must be completed before delivery
• Suspicious orders may be canceled
• Oda hutegemea upatikanaji
• Malipo yafanywe kabla ya usafirishaji
• Oda zenye shaka zinaweza kufutwa

5. Pricing | Bei

• Prices may change without notice
• Pricing errors may lead to cancellation
• Bei zinaweza kubadilika bila taarifa
• Makosa ya bei yanaweza kusababisha kufutwa kwa oda

6. Delivery | Usafirishaji

• Delivery time depends on location
• Delays may occur due to unforeseen issues
• Muda wa usafirishaji hutegemea eneo
• Ucheleweshaji unaweza kutokea

7. Returns & Refunds | Marejesho na Fedha

Handled according to our Return Policy.
Hufanyika kulingana na sera ya marejesho.

8. Account Suspension | Kusimamishwa kwa Akaunti

We may suspend accounts involved in fraud or misuse.
Tunaweza kusimamisha akaunti zinazohusika na udanganyifu.

9. Limitation of Liability | Kikomo cha Uwajibikaji

We are not liable for indirect damages or delays beyond control. Liability is limited to the product value.
Hatuwajibiki kwa hasara zisizo za moja kwa moja. Uwajibikaji unaishia thamani ya bidhaa.

10. Intellectual Property | Haki Miliki

All content belongs to Kilakitukipo.com. Unauthorized use is prohibited.
Maudhui yote ni mali ya Kilakitukipo.com. Matumizi bila ruhusa hayaruhusiwi.

11. Privacy | Faragha

Customer data is handled per our Privacy Policy.
Taarifa za wateja hutumika kulingana na sera ya faragha.

12. Changes to Terms | Mabadiliko ya Masharti

We may update these Terms at any time. Continued use means acceptance.
Tunaweza kubadilisha masharti haya wakati wowote. Kuendelea kutumia ni kukubali mabadiliko.

13. Governing Law | Sheria Inayotumika

These Terms are governed by the laws of Tanzania.
Masharti haya yanatawaliwa na sheria za Tanzania.

14. Contact | Mawasiliano

Phone / WhatsApp: 0752 718 701
Email: sales@kilakitukipo.com
Office: Kariakoo, Dar es Salaam

15. Dispute Resolution | Utatuzi wa Migogoro

English
Disputes shall first be resolved through good-faith negotiations. If unresolved within 14 days, the matter shall be referred to arbitration in Dar es Salaam under rules of a recognized arbitration body (e.g., Tanzania Institute of Arbitrators).

• One arbitrator
• Language: English or Swahili
• Decision is final and binding

Courts may only be used for enforcement or interim relief.

Swahili
Migogoro itatatuliwa kwanza kwa mazungumzo. Isipotatuliwa ndani ya siku 14, itaenda kwenye usuluhishi Dar es Salaam.

• Msuluhishi mmoja
• Lugha: Kiswahili au Kiingereza
• Uamuzi ni wa mwisho

Mahakama zitatumika kwa utekelezaji au maamuzi ya muda tu.

16. Delivery & Risk Transfer | Uhamisho wa Hatari

English
Risk transfers to the customer upon confirmed delivery (signature, phone confirmation, or digital proof).
We are not liable after confirmed delivery.

Swahili
Hatari huhamia kwa mteja baada ya uthibitisho wa kupokea bidhaa.
Hatuwajibiki baada ya hapo.

17. Payment Disputes & Anti-Chargeback | Migogoro ya Malipo

English
By paying, the customer confirms ownership of the payment method and acceptance of terms. Fraudulent chargebacks (including mobile money reversals) are prohibited.

We may:

• Submit evidence to payment providers
• Suspend accounts
• Take legal action to recover losses

Customers must contact support before raising disputes.

Swahili
Kwa kufanya malipo, mteja anathibitisha umiliki wa akaunti na kukubali masharti. Marejesho ya fedha ya udanganyifu hayaruhusiwi.

Tunaweza:

• Kutoa ushahidi kwa watoa huduma wa malipo
• Kufungia akaunti
• Kuchukua hatua za kisheria

Mteja lazima awasiliane nasi kwanza kabla ya kufungua mgogoro.