Return Policy

1. Overview | Utangulizi
We are committed to delivering verified, high-quality products. If you are not satisfied, you may request a return under the conditions below.
Tumejikita katika kutoa bidhaa halisi na zenye ubora. Ikiwa hauridhiki, unaweza kuomba kurejesha bidhaa kwa kufuata masharti yafuatayo.

2. Return Eligibility | Sifa za Kurudisha Bidhaa
You may request a return if:
Unaweza kuomba kurejesha bidhaa ikiwa:

• The item is defective or damaged
  Bidhaa imeharibika au ina kasoro
• Wrong item delivered
  Umeletewa bidhaa isiyo sahihi
• Item not as described
  Bidhaa haitofautiani na maelezo yake
• Item is unused and in original packaging
  Bidhaa haijatumika na ipo kwenye kifungashio chake halisi

Return request must be made within 3–5 days after delivery
Maombi ya kurejesha yafanywe ndani ya siku 3–5 baada ya kupokea bidhaa

3. Non-Returnable Items | Bidhaa Zisizorudishwa

• Perishable goods (food, etc.)
• Personal care items (zilizotumika au kufunguliwa)
• Customized/special orders
• Digital/downloadable products

4. Return Process | Utaratibu wa Kurudisha

• Contact us via phone, WhatsApp, or email
• Wasiliana nasi kwa simu, WhatsApp au barua pepe
• Provide order number
• Toa namba ya oda
• Share proof (photos/video) if needed
• Tuma ushahidi (picha/video) inapohitajika

Note: No return is accepted without prior approval
Hakuna marejesho bila idhini ya awali

5. Inspection | Ukaguzi
All returned items will be inspected before approval of refund or exchange
Bidhaa zote zitakaguliwa kabla ya kukubaliwa kurejeshewa fedha au kubadilishwa

6. Refunds | Marejesho ya Fedha

• Processed within 3–5 business days after approval
• Hufanyika ndani ya siku 3–5 za kazi baada ya kuidhinishwa
• Refund via original payment method (M-Pesa, Tigo Pesa, Airtel Money, Bank)
• Fedha hurudishwa kwa njia ile ile ya malipo

7. Exchanges | Kubadilisha Bidhaa

• Allowed only for defective or wrong items
• Inaruhusiwa kwa bidhaa zenye kasoro au zisizo sahihi
• Replacement after verification
• Ubadilishaji hufanyika baada ya uhakiki

8. Return Costs | Gharama za Marejesho

• We cover costs if it is our mistake
• Tunagharamia kama kosa ni letu
• Customer covers costs for other reasons
• Mteja atagharamia ikiwa sababu si kosa letu

9. Physical Returns | Marejesho ya Moja kwa Moja
Items can be returned to our Kariakoo office after approval
Bidhaa zinaweza kurejeshwa ofisini Kariakoo baada ya kuidhinishwa

10. Fraud Prevention | Kuzuia Udanganyifu

• Returns with signs of use, damage by customer, or missing items will be rejected
• Marejesho yenye dalili za matumizi, uharibifu wa mteja au upungufu wa vitu yatakataliwa
• False claims may lead to account restriction
• Madai ya uongo yanaweza kusababisha kufungiwa akaunti

11. Contact | Mawasiliano
Customer Support:
Huduma kwa Wateja:
Phone / WhatsApp: 0752 718 701
Email: sales@kilakitukipo.com