Privacy Policy

Privacy Policy – Kilakitukipo.com

Sera ya Faragha – Kilakitukipo.com

1. Introduction | Utangulizi

Kilakitukipo.com (“we”, “our”, “us”) is committed to processing personal data lawfully, fairly, and transparently in accordance with the Personal Data Protection Act, 2022 of Tanzania.

Kilakitukipo.com imejikita katika kuchakata taarifa binafsi kwa uhalali, uwazi na kwa kufuata Sheria ya Ulinzi wa Taarifa Binafsi ya Tanzania, 2022 (PDPA).

2. Data Controller | Mdhibiti wa Taarifa

Kilakitukipo.com is the Data Controller responsible for determining how and why personal data is processed.

Kilakitukipo.com ni Mdhibiti wa Taarifa (Data Controller) anayehusika na namna na sababu za uchakataji wa taarifa binafsi.

Contact:
Phone/WhatsApp: 0752718701
Email: sales@kilakitukipo.com
Office: Kariakoo, Dar es Salaam

3. Personal Data We Collect | Taarifa Binafsi Tunazokusanya

English
We may collect and process:

• Identity data (name)
• Contact data (phone number, email)
• Location/delivery data (address, area)
• Transaction data (orders, payments, delivery confirmations)
• Communication data (calls, WhatsApp, emails)
• Device/technical data (IP address, browser type – where applicable)

Swahili
Tunaweza kukusanya:

• Taarifa za utambulisho (jina)
• Mawasiliano (simu, barua pepe)
• Anwani/eneo
• Taarifa za miamala (oda, malipo, uthibitisho wa kupokea)
• Mawasiliano (simu, WhatsApp, barua pepe)
• Taarifa za kifaa (IP, kivinjari inapohitajika)

4. Lawful Basis for Processing | Msingi wa Kisheria wa Uchakataji

English
We process personal data based on:

• Contractual necessity – to fulfill orders and deliver services
• Legal obligation – compliance with Tanzanian laws
• Legitimate interest – fraud prevention, service improvement
• Consent – where required (e.g., marketing communication)

Swahili
Tunachakata taarifa kwa misingi ya:

• Mkataba – kutekeleza oda
• Sheria – kufuata sheria za Tanzania
• Maslahi halali – kuzuia udanganyifu, kuboresha huduma
• Ridhaa – pale inapohitajika

5. Purpose of Processing | Madhumuni ya Uchakataji

English
We use personal data to:

• Process and deliver orders
• Verify payments and prevent fraud
• Communicate with customers
• Improve platform performance
• Comply with legal obligations

Swahili
Tunatumia taarifa kwa:

• Kushughulikia oda
• Kuthibitisha malipo na kuzuia udanganyifu
• Kuwasiliana na wateja
• Kuboresha huduma
• Kutekeleza wajibu wa kisheria

6. Data Sharing & Disclosure | Ushirikishaji wa Taarifa

English
We may share data with:

• Delivery partners
• Payment service providers (Mobile Money, banks)
• Regulatory or legal authorities

All third parties are required to process data securely and only for specified purposes.

Swahili
Tunaweza kushirikisha na:

• Wasafirishaji
• Watoa huduma za malipo
• Mamlaka za kisheria

Wote wanatakiwa kulinda taarifa hizo ipasavyo.

7. Cross-Border Data Transfer | Uhamishaji wa Taarifa Nje ya Nchi

English
Where personal data is transferred outside Tanzania (e.g., cloud services), we ensure:

• Adequate data protection safeguards
• Compliance with PDPA requirements

Swahili
Iwapo taarifa zitahamishwa nje ya Tanzania:

• Tutahakikisha ulinzi wa kutosha
• Tutazingatia masharti ya PDPA

8. Data Retention | Uhifadhi wa Taarifa

English
We retain personal data only as long as necessary for:

• Transaction records
• Legal compliance
• Fraud prevention

Swahili
Tunatunza taarifa kwa muda unaohitajika kwa:

• Kumbukumbu za miamala
• Sheria
• Kuzuia udanganyifu

9. Data Subject Rights | Haki za Mhusika wa Taarifa

English
Under PDPA, you have the right to:

• Access your personal data
• Request correction
• Request deletion (where applicable)
• Object to processing
• Withdraw consent
• Lodge a complaint with the Personal Data Protection Commission

Swahili
Kwa mujibu wa PDPA, una haki ya:

• Kuona taarifa zako
• Kusahihisha
• Kufutwa (inapowezekana)
• Kupinga uchakataji
• Kuondoa ridhaa
• Kuwasilisha malalamiko kwa Tume ya Ulinzi wa Taarifa

10. Data Security | Usalama wa Taarifa

English
We implement appropriate technical and organizational measures, including:

• Access controls
• Secure payment handling (no storage of PINs/passwords)
• Monitoring for fraud and unauthorized access

Swahili
Tunachukua hatua za kiusalama kama:

• Udhibiti wa upatikanaji
• Kutohifadhi PIN au nywila
• Ufuatiliaji wa udanganyifu

11. Cookies & Tracking | Cookies

English
We use cookies to improve functionality and user experience. You may disable cookies via browser settings.

Swahili
Tunatumia cookies kuboresha huduma. Unaweza kuzizima kupitia kivinjari chako.

12. Children’s Data | Taarifa za Watoto

English
Our services are not intended for children under 18. We do not knowingly collect their data.

Swahili
Huduma zetu si kwa watoto chini ya miaka 18. Hatukusanyi taarifa zao kwa makusudi.

13. Changes to Policy | Mabadiliko ya Sera

English
We may update this policy. Continued use indicates acceptance.

Swahili
Tunaweza kubadilisha sera hii. Kuendelea kutumia ni kukubali mabadiliko.

14. Contact & Complaints | Mawasiliano na Malalamiko

Customer Support:
Phone/WhatsApp:0752718701
Email: sales@kilakitukipo.com
Office: Kariakoo, Dar es Salaam

Regulatory Complaints:
You may lodge complaints with the Personal Data Protection Commission (Tanzania).